# Payment, scheduling & cancellation policy — draft

**Business:** Yury Shirokov Personal Training  
**Effective date:** __________________

This is a starter policy. Have your insurer and a California small-business attorney review it before sharing it with clients.

## Rates and sessions

- All one-on-one sessions are **60 minutes**.
- Online Zoom training: **$45 per session**.
- In-person training: **$60 per session** in West Side San Jose, Los Gatos, Saratoga, Santa Clara, Campbell, and Cupertino.
- Partner-training rates are quoted and agreed in writing before booking.
- Any travel fee outside the listed service area is agreed before booking.
- Packages and automatic recurring charges are not currently offered.

## Payment

Payment is due before the session through the payment method agreed at booking. A booking is confirmed once payment is received. No payment method is stored or charged again without separate authorization.

## Rescheduling and cancellation

- Give at least **24 hours’ notice** to cancel or reschedule without charge.
- A cancellation or reschedule with less than 24 hours’ notice, or a missed session, may be charged as one session.
- If the trainer cancels, the client may reschedule or receive a full refund for that session.
- If weather, unsafe conditions, illness, or an emergency prevents training, contact the other person as soon as reasonably possible to arrange a reschedule.

## Ending training

If the client decides to stop training, any payment for sessions not yet delivered will be refunded. Refunds will be returned to the original payment method where possible.

## Contact and agreement

Send scheduling and cancellation requests to **[yshirokov05@gmail.com](mailto:yshirokov05@gmail.com)**. Please do not send health records or sensitive medical details by email or text.

Client name: __________________________________________

Client signature: _____________________________________ Date: ______________

Trainer signature: ____________________________________ Date: ______________